View Similar Jobs
Forward
Save
Flag as...
PrintCustomer Service Operations Manager
| Company: | Roundy's Supermarkets, Inc. (home of Pick 'n Save, Copps) Company Profile | Current Opportunities (47) |
| Job Location(s): | Germantown, Milwaukee, Oak Creek, Pewaukee, Waukesha |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Start Date: | varied |
| Starting Salary Range: | Not Provided |
| Required Education: | High School or Equivalent |
| Required Experience: | 2 to 5 years |
| Related Categories: | Management and Supervision, Consumer Products, Retail/Wholesale - Management |
Position Description
PRIMARY OBJECTIVE: Responsible for customer service levels through out the store. Manages the front end department and manages employees including training, coaching and scheduling.
ESSENTIAL RESPONSIBILITIES Essential responsibilities include the following. Other duties may be assigned.
1. Manages front end operations to achieve financial and merchandising goals. a. Meets labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control. b. Analyzes sales and labor projections to develop effective daily/weekly work plans. c. Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions.
2. Manages and enforces front end policies and processes. a. Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures and price checks. Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing. b. Ensures front end cleanliness, maintenance and sanitation. c. Counsels employees as a result of procedure infractions. d. Ensures communication between front end and pricing coordinator on pricing/signage discrepancies. e. Communicates loss prevention issues.
3. Creates a positive shopping experience through proper cashiering and bagging that focuses on customer service and accurate prompt check. a. Manage service desk to deliver a high level of customer service.
4. Responsible for cash management activity. Ensures accurate booking and auditing using Vericash. Reviews reports on deposits, voids, receipts and daily cashier exception report.
5. Interviews and hires, with store director approval, all front end staff including customer service leaders, service desk clerks, cashiers and baggers. Assists the store director in human resource-related tasks for all other departments in the store.
6. Generates and approves labor schedules for front end staff. Manages front end activities and bookkeeping functions.
7. Trains and coaches front end staff on policies, procedures, customer service and job responsibilities.
SUPERVISORY RESPONSIBILITIES Directly supervises the front end department. Direct supervision responsibilities include hiring, disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction.
EDUCATION AND/OR EXPERIENCE High school education, and three to five years supervisory experience in various departments within a retail store environment, or equivalent combination of education and experience.
ESSENTIAL RESPONSIBILITIES Essential responsibilities include the following. Other duties may be assigned.
1. Manages front end operations to achieve financial and merchandising goals. a. Meets labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control. b. Analyzes sales and labor projections to develop effective daily/weekly work plans. c. Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions.
2. Manages and enforces front end policies and processes. a. Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures and price checks. Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing. b. Ensures front end cleanliness, maintenance and sanitation. c. Counsels employees as a result of procedure infractions. d. Ensures communication between front end and pricing coordinator on pricing/signage discrepancies. e. Communicates loss prevention issues.
3. Creates a positive shopping experience through proper cashiering and bagging that focuses on customer service and accurate prompt check. a. Manage service desk to deliver a high level of customer service.
4. Responsible for cash management activity. Ensures accurate booking and auditing using Vericash. Reviews reports on deposits, voids, receipts and daily cashier exception report.
5. Interviews and hires, with store director approval, all front end staff including customer service leaders, service desk clerks, cashiers and baggers. Assists the store director in human resource-related tasks for all other departments in the store.
6. Generates and approves labor schedules for front end staff. Manages front end activities and bookkeeping functions.
7. Trains and coaches front end staff on policies, procedures, customer service and job responsibilities.
SUPERVISORY RESPONSIBILITIES Directly supervises the front end department. Direct supervision responsibilities include hiring, disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction.
EDUCATION AND/OR EXPERIENCE High school education, and three to five years supervisory experience in various departments within a retail store environment, or equivalent combination of education and experience.
